Shipping & Returns
* We offer UPS, FedEx& USPS shipping service.
UPS is our preferred carrier and all domestic orders are shipped by UPS. Unless you notice us. Shipping fees are based on the destination, size and weight of your item(s) and include a small fee for insuring the full value of your item(s) against possible theft or damage while in transit. Please notice us or leave note on your order if you want to use FedEx or USPS.
You will be able to view the estimated shipping cost in the shopping cart before checking out .In some cases, Actual shipping charges may be slightly more or less than estimated rate when you order online, depending on the declared value of the order. Shipping charge will be adjusted to actual shipping cost when the order is ready to ship.
* Address Correction Fee & Return Shipping Charge
Please make sure to enter your shipping address correctly. There will be an additional charge of $10 to your account if FedEx makes an address correction. If the order is returned to us, you will be charged for 50% of the extra shipping fee imposed by FedEx & UPS.
Please note that we usually ship the items that in stock within one business days after receiving the order. (Except Saturdays, Sundays, Holiday), If there is a delay you will be contacted immediately.
Orders that specify Overnight delivery will arrive on or before the third business day from the order date.
Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges.
All deliveries must be made to a verifiable and physical street address.
The listed shipping fees do not include charges imposed by your country's Customs Agency. The package recipient is fully responsible for any additional fees imposed by customs, including any tariffs and duties. Sometimes customs will charge a fee, and other times they will not. If you have any questions regarding tariffs and duties please call the Customs Agency for your respective country.
We will ship internationally under the following conditions:
We reserve the right to refuse to process any order or to refuse to ship to certain countries.
Processing of international orders takes longer. Please allow time for us to pack and weigh your order and estimate the postage & handling cost. We will e-mail this information to you before your order is processed and shipped. We must have confirmation of acceptance of shipping costs and policies before your order is finalized.
Most orders are shipped by International First Class Mail. Delivery for most shipments is estimated by the US Post Office at 7-10 days. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. We has no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping.
If you order does not arrive within 30 days, we can place a claim with the US Post Office for a lost parcel. Under US Postal regulations, this is the earliest we can ask for a claim inquiry. It can take an additional 30 days for the Post Office to investigate.
Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if neccessary. You can usually obtain this information by contacting your postal office or customs office. We will not falsify any information on the customs forms.
We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns sent without an authorization are subject to a 20% restocking fee.
If goods are damaged during shipment by FedEx or UPS, save the item, the box and all packing material. Notify us and we will place a claim with FedEx or UPS. FedEx or UPS insures all shipments and so far has made good on them. You may have to allow a FedEx or UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.
We take pride in prompt shipping and most orders are shipped within one business day after received your order. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at info@JTCwholesale.com. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost. Cancel the Free Shipping order will be charged the 2 way shipping charges.