Refund policy

We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in a saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns sent without authorization or in used, damaged, opened, or defective are subject to a 20% restocking fee.

We apologize in advance for this exceptional condition and trust you understand that we have your health and safety in mind. We ask you to refrain from placing orders should you not agree and accept these terms.

- Damaged Goods

If goods are damaged during shipment by FedEx or UPS, save the item, the box, and all packing material. Notify us and we will place a claim with FedEx or UPS. FedEx or UPS insures all shipments and so far has made good on them. You may have to allow a FedEx or UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.

- Canceling Orders

We take pride in prompt shipping and most orders are shipped within one business day after received your order. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at info@JTCwholesale.com. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost. Cancel the Free Shipping order will be charged the 2-way shipping charges.